Core Banking Orchestration - Unified Engagement Platform
Powering Digital Cores with AI
Build a Scalable, Future-Ready Banking Platform with Xebia’s Solution Suite. In today’s fast-moving banking landscape, off-the-shelf core systems can’t keep pace with rising customer demands or the need for rapid innovation. Xebia’s solution suite, built to complement Thought Machine’s Vault Core, equips banks with the tools to launch new products faster, deliver personalized customer service, and scale with confidence. From cloud-native integration to consulting and system implementation, we help banks modernize their platforms while staying agile, compliant, and competitive.
Key Features
Customer Information File (CIF)
Create a customer golden record that supplements Vault Core's product information and get access to a comprehensive data model that encompasses both operational and analytical attributes.
Real Time Experience Engine
Leverage the Customer Genome Model to generate data-driven and hyper-personalized real-time recommendations while powering power multiple use cases, for example, Servicing, Sales, Offers, Charges, Fees, and Loyalty Calculation with a single platform.
Unified Transaction Store Using GenAI
Access a real-time streaming solution that analyzes and classifies transactions as they stream out of Vault Core using machine learning and GenAI. Contextualize each transaction and enriche them with merchant name, category, and locational attributes, resulting in a comprehensive database to power innovative solutions such as PFM and recommendation platforms.
The Business Impact
Cost optimisation
Our solution enables leaner banking operations, helping banks remain cost-efficient by digitizing heavily used elements of customer service.
Access to expertise
Our solutions are built by Xebia's banking domain experts, leveraging their many years of experience and comprehensive knowledge of industry best practices.
Faster go-to-market
Multiple pre-built solutions integrate seamlessly with Vault Core, enabling banks to remain competitive in the face of ever-changing market demands. And our solution suite ensures scalability, security and compliance.
Foundation for creating innovative products
Xebia solutions such as Transaction Categorization Engine and Real Time Experience Engine provide a bedrock foundation for banks to build innovative applications, such as Personal Finance Manager, or Real Time Offers and their fulfilment.
Unified Banking Operations
Customer 360
Get a complete view of customer profiles, products, leads, cases, and next best actions—powered by integrated technologies.
Smart Search
Find customers instantly using multiple identifiers like name, account number, email, or phone.
Personalized Dashboards
Role-based dashboards and widgets tailored to user personas for better decision-making.
End-to-End Process Digitization
Digitized 25+ workflows across customer and account maintenance, sales, and channel ops using Appian and Vault Core APIs.
No-Code Configurability
Empower teams to build and launch new processes via a self-service configuration portal.
Seamless Integration
Connect effortlessly with contact center platforms using Appian’s out-of-the-box integration capabilities.
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