Connected Claims on Appian

Reduce leakage, speed up resolution, and elevate the
claims experience.

Deliver faster, smarter, and more personalized claims experiences with Connected Claims an end-to-end digital solution built on the Appian Low-Code Platform. Designed for insurers ready to modernize, this solution gives your teams a unified view of every claim, integrating data from policy systems, legacy platforms, and third-party tools. With intuitive, actionable dashboards, you can streamline processes, reduce claims leakage, and resolve issues faster, all while elevating the customer experience at every step.

The Challenge

Increased claims leakage and costs

Disconnected systems and manual handoffs often result in missed data points, errors, and overpayments, driving up claims leakage and inflating operational costs over time.

Delayed settlement of claims

Fragmented processes and lack of real-time insights cause unnecessary delays in claim resolution, frustrating customers and impacting service-level commitments.

Inefficiencies in claims operations and processes

Manual workflows, redundant tasks, and siloed systems slow down operations, limiting your team’s ability to scale or adapt to rising claims volumes.

Inaccurate decision-making

Without a unified view of claims data, teams struggle to make informed decisions. Incomplete or outdated information can lead to errors, compliance risks, and compromised outcomes.

Decreased customer satisfaction

Long wait times, lack of transparency, and poor communication erode trust, turning a moment of truth into a source of dissatisfaction and churn.

Turning the Challenge into Action

Xebia's digital end-to-end claims management system powered by Appian provides the capability to offer an outstanding and personalized customer experience through tailored and superior claims management with precision and flexibility. The Connected Claims solution is specifically designed to cater to the needs of both Property & Casualty (P&C) and Life Insurance to optimize the claims procedure at each stage of the claims lifecycle, spanning from the initial notice of loss to the final claim settlement.

Property & Casualty modules

• First Notice of Loss
• Fraud Case Management
• Claim Operations and Settlement
• Customer Service
• Litigation & Recovery Management
• Field Inspection
• Continuous Improvement Analysis

Disability and Life modules

• Omni-channel Loss Intake
• Fraud Case Management
• Claim Operations and Settlement
• Customer Service
• VIP and Concierge Mobile Anywhere
• Continuous Improvement Analysis

Key Features

Omni-Channel Customer Service

Deliver consistent, real-time support across every touchpoint—web, phone, chat, email, and more. Keep service teams aligned with a single, up-to-date view of every customer interaction.

Call Center Automation

Boost agent efficiency by integrating your call center tools with automated case creation, tracking, and resolution workflows, helping your team handle inquiries faster and more accurately.

Self-Service Configuration Engine

Empower business users to adapt claims workflows without IT dependency. Easily configure rules, SLAs, escalations, communications, and user access to match the needs of different lines of business.

Omni-Channel Claim Intake

Enable fast, intelligent claims intake through your customers’ preferred channels, phone, chat, SMS, email, or portal. Built on Appian’s Dynamic Case Management, the solution streamlines intake while reducing costs and improving customer experience.

Claims 360

Gain a complete view of each claim, from first notice to resolution, in a single dashboard. Access policy data, communication history, financials, and task progress all in one place, empowering faster, more informed decisions.

Built-in Analytics

Drive smarter decisions with real-time insights into claims performance. Embedded analytics help identify bottlenecks, track costs, and continuously optimize workflows for faster, more efficient outcomes.

Seamless Integration

Maximize your current tech investments by connecting claims data across CRMs, policy systems, payment platforms, and legacy tools—delivering a unified, end-to-end claims environment through Appian.

Related expertise

Our Ecosystem

Partners

Elite Partner with 650+ consultants and over 1400 implementations, driving rapid low-code transformation, training, and automation.

Contact

Let’s discuss how we can support your journey.

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