AI-Powered Case Management & Workflows
Simplify workflows and communication
at scale.
Improve Operational Efficiency by Up to 50% with Xebia’s Case Management Solution. Managing complex workflows, large volumes of data, and cross-functional collaboration shouldn't slow your business down. Xebia’s Case Management Solution leverages AI, automation, and low-code capabilities to simplify the end-to-end case lifecycle, from intake to resolution. Built for scale and adaptability, it helps teams move faster, reduce manual effort, and maintain full visibility across every case, driving smarter decisions and measurable operational gains.
The Business Impact
Solution
Introducing AI-Powered Case Management & Workflows
Key Features
AI Question Generation
Automated question creation for increased efficiency
Rich 360 Case View
Comprehensive case overview, providing a detailed picture of its history and status
Journey Customization
Tailoring the case management process to fit specific needs
Workflow-Embedded Questionnaires
Integration of questionnaires within workflows to gather relevant information seamlessly
Automated Workflow Creation
Streamlines processes and improves efficiency by reducing manual intervention in workflow generation
Business Rule Configuration
Setting up specific rules and conditions to automate decision-making and processes
Document Management
Organizing, storing, and accessing case-related documents and files efficiently
Task Automation
Automating repetitive and routine tasks for improved efficiency
AI-Powered Knowledge Article
Utilizing artificial intelligence to create and manage knowledge articles
Auto case Assignment
Automatically assigning cases to appropriate individuals or teams based on predefined criteria
Manage Questionnaire Templates
Creating, editing, and organizing templates for questionnaires
Inspection Enhancement
Improving the inspection process through enhanced tools and methods
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