Retail and Consumer Goods

Shaping the Future of Retail with AI-Driven Innovation

The retail and consumer goods industry is transforming at breakneck speed, driven by evolving customer expectations, digital disruption, and the rise of connected commerce. To stay ahead, retailers must deliver hyper-personalized experiences, optimize supply chains, and seamlessly integrate physical and digital channels.

Xebia partners with retail leaders to accelerate digital transformation through AI-powered solutions that enhance customer engagement, enable intelligent automation, and unlock real-time insights. From omnichannel commerce and customer analytics to agile supply chain execution, we empower retailers to thrive in a dynamic and competitive ecosystem.

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The Industry Agenda

Strategy and Transformation

Accelerate omnichannel transformation by integrating platforms and digital services. Our GenAI-first solutions reshape retail execution and customer experience, while modernizing legacy systems to streamline operations and drive business agility.

Our Work

Client Stories

Global Apparel Brand

Xebia’s AI-driven customer engagement solutions helped us achieve a 30% boost in digital sales. Their ability to integrate AI seamlessly into our cloud ecosystem was a game-changer.

Leading Grocery Chain

With Xebia's AI-powered inventory optimization, we reduced stockouts by 25% and enhanced supply chain resilience.

Wehkamp

Wehkamp increases its market delivery with a faster microservices platform, allowing for more team collaboration and an Agile work environment

Unilever

Unilever reduces time-to-market, increases its innovative power, and achieves an estimated 25% growth in project capacity by embracing Agile

All Saints

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Sephora

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Our Innovation

Solutions

AI-powered Demand Forecasting

Intelligently predicts retail demand, optimizes inventory, boosts sales and reduces waste.

Real-time Brand Verification AI solution

Authenticates brands, fights fakes, builds trust and protects revenue.

Gen-AI powered Enquiry Management

Chatbot built for employees and customers to answer queries, personalize support, boost satisfaction and automate resolutions.

AI-based Virtual Try On

Elevates shopping experience and builds buying confidence by visualizing product try-ons based on AI recommended products and size-fit

Gen-AI solution for Product Onboarding

Automates product data extraction, enriches Product Information and accelerates retail readiness.

Image Quality Improvement solution

AI-solution to refine images, enhance listings, boost conversions and increases professionalism of the product listing page.

Our Ideas

Insights & Perspectives

Powering AI/ML Capabilities with Retail Architecture Modernization

Outdated systems are holding retailers back—modern architecture is the launchpad for AI success. Download the whitepaper to discover how future-ready infrastructure unlocks real value in customer experience and operational excellence.

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Courting Gen Z Through Xtreme Personalization

Gen Z has redefined “quick” in quick-service restaurants—discover how digital-first personalization is the key to winning their loyalty.

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How Tech Can Help Retail Brands Become Environmentally Responsible

Sustainability isn’t just a checkbox—discover how tech-enabled ESG strategies are reshaping the future of retail from the supply chain to the storefront.

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Digital Retail Leader

Srinivasan Kannan

Srini is a digital transformation strategist with proven credentials in Retail, CPG, and manufacturing sectors. He brings in deep insights and domain expertise in areas including Unified Commerce, Customer Experience, Store Operations and Digital Supply Chain.

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Let’s discuss how we can support your journey.

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