Customer Stories
Planon Transforms its Growth Trajectory with a Global Capability Center
A decade of strategic partnership creates a sustainable growth engine for a corporate real estate management software leader.
About Planon
Planon is a global leader in facility and corporate real estate management software solutions. Established in 1982, the company is headquartered in The Netherlands and serves over 3000 clients across 40 countries, including enterprises, universities, and service providers. With a growing presence across the UK, US, Singapore, Canada, and Europe, the company provides intelligent software that helps organizations optimize their workplace and building performance.
Needed a scalable delivery engine to support global growth demands
Why
Struggled with talent shortages and limited development capacity
What
Establish a full-scale Global Capability Center with mature capabilities.
How
Skilled Resource Shortage Jeopardizing Global Expansion Plans
As Planon’s business grew rapidly, the company had to cater to an expanding global customer base, requiring advanced product capabilities and faster delivery. The company decided to transition to a SaaS model to align its delivery footprint with its service footprint. However, it was challenged by limited access to skilled resources and increasing complexity across geographies. To maintain its market leadership and continue delivering value at speed, Planon required a scalable, future-ready solution that could support innovation and execution without disrupting its core business.
Caught BePartnering for Capability to Drive Innovation at Scalee Demands
Planon faced multiple challenges in aligning its delivery operations with its global customer footprint. An acute shortage of skilled tech talent, ever-increasing demand for SaaS innovation, and severe capacity constraints slowed its progress. The challenge was not only finding people with the right skills but building new capabilities quickly, efficiently, and in a way that could be sustained globally. Planon needed a trusted technology partner with a strong product DNA who could help them build a reliable growth engine to meet increasing delivery demands and accelerate product innovation across global markets.
Scaling Seamlessly with a GCC-led Growth Engine
Planon partnered with Xebia to establish a long-term strategic Global Capability Center (GCC). What began as a small team evolved into a 200+ member strong innovation hub, fully integrated into Planon’s global delivery framework. The GCC now manages end-to-end product development, services, and support across all geographies and product lines. Designed for agility and scale, the GCC plays a critical role in driving innovation, reducing time to market, and enabling Planon to focus on core business expansion without capacity constraints. The GCC has contributed to Planon’s ambitions of increasing its customer base by over 50% and set a target for an annual growth rate of more than 15%.
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