Customer Stories
Workforce Management Leader Expands Market Share with Scalable SaaS Solution
Xebia brought the right mix of technology expertise and product thinking to transform legacy on-premise software and accelerate innovation.
About the Client
The client is a premier European software firm that powers workforce management (WFM) for the Dutch retail sector, serving 1000+ brands, including supermarkets, hotels, and restaurants. However, as the retail industry evolved with digital-first competitors and mobile-first expectations, the company wanted to modernize its WFM solution to keep up with ever-changing customer demands.
Retain leadership by modernizing on-premise legacy systems.
Why
Limited engineering capacity and resource shortages hindered transformation.
What
Developing a customized WFM application based on agile SaaS architecture.
How
In Need of Speed, Scale, and SaaS Expertise
With digital disruptors entering the market, the client had to innovate quickly while continuing to support their extensive existing customer base. Facing intense market pressures, the client recognized that it needed to transform its legacy on-premise system into a state-of-the-art SaaS solution to sustain its leadership. The company wanted an agile, scalable platform that would enable them to drive innovation at scale to meet retail customer demands. With a shortage of skilled technology resources and limited engineering bandwidth, the challenge was creating a dedicated innovation engine that could rapidly deploy new functionalities without disrupting ongoing operations.
Caught Between Legacy Maintenance and Future Demands
The client's legacy on-premise application was limited by outdated infrastructure, impairing scalability and agility. Additionally, due to a severe shortage of skilled tech resources, the WFM leader was unable to balance daily operations with future innovation simultaneously. The company urgently needed to integrate modern technologies, streamline workflows, and revamp its architecture to ensure business continuity while embracing digital transformation. Addressing these intertwined challenges was critical to modernizing the solution and maintaining market leadership. The company needed both strategic guidance and execution support across product design, architecture, and agile delivery.
Strengthening Market Leadership with SaaS-Based Innovation
Xebia stepped in with its collaborative software development model and deep product lifecycle expertise to help the client build a dedicated global R&D team to drive transformation. We provided the technical and architectural knowledge required to reimagine the legacy system into a cloud-native, microservices-based SaaS solution. As a single-point tool for efficient resource planning, operational management, and employee communications, the new platform is used by 100,000+ retail employees across 1000+ clients for daily scheduling and work management. The client also launched a mobile app to support seamless resource planning, allocation, and monitoring through mobile phones and handheld devices. The solution significantly reduced development time and improved operational efficiency by leveraging modern technologies like Angular, .NET, NoSQL, and Azure, as well as adopting agile methodologies. This led to faster time-to-market, reinforcing the client's leadership in retail workforce management.
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